ctg99's Privacy Policy

ctg99 operates a safe and reliable online entertainment platform for users in Bangladesh. We believe you should have full control over your personal information. That is why we are transparent about what data is collected, how it is used, and what rights you have.

For any questions or concerns, you can reach our support team at: [email protected] — we provide assistance 24/7 in both Bengali and English.

When you create an account on the ctg99 platform and while using our services, we may collect the following types of information:

1.1 Information You Provide Directly

• Full name and date of birth (for age verification — only for users aged 21 or above)
• Valid email address and mobile number
• Payment-related information: bKash number, Nagad number, Rocket number, or bank account details
• National ID card or other government-issued ID information (when identity verification is required)
• Password created by the user

1.2 Automatically Collected Information

• IP address and device type
• Browser and operating system information
• Activity logs on the platform — which games were played and for how long, transaction history
• Information collected through cookies and similar tracking technologies
• Session duration and login information

1.3 Information Received from Third Parties

In some cases, we may verify information from legitimate third-party services for the purpose of identity verification or fraud prevention. This information is used alongside our own data solely for security purposes.

ctg99 uses your information for the following legitimate purposes:

1. Account management: Creating, verifying, and maintaining your account; ensuring login and security.
2. Transaction processing: Safely completing deposits and withdrawals via bKash, Nagad, Rocket, and bank transfer.
3. Age verification: Ensuring the 21+ age requirement is met for access to the platform.
4. Service improvement: Analyzing data to make the user experience easier and more enjoyable.
5. Security and fraud prevention: Detecting suspicious activity and maintaining platform security.
6. Communication: Sending important account notifications, transaction confirmations, and providing support.
7. Responsible gaming: Identifying unusual playing patterns and providing timely support.
8. Legal compliance: Staying in line with applicable laws and regulations.

ctg99 may share information with third parties in the following limited circumstances:

3.1 Service Provider Partners

We work with trusted service providers for payment processing, technical services, and identity verification. These partners use information only to complete specific tasks and are required to comply with our privacy policy.

3.2 Legal Obligations

Information may be disclosed when required by a court order, a legitimate request from a government authority, or applicable law. In such cases, we will provide only the minimum necessary information.

3.3 Security Protection

Information may be shared with investigating agencies to prevent fraud, money laundering, or other illegal activities.

3.4 Business Changes

In the event of a change in business ownership or a merger, user information may be transferred as an asset. We will notify you before such a change and obtain your consent where applicable.

The ctg99 website uses various types of cookies. Cookies are small data files stored in your browser that help improve your experience.

4.1 Essential Cookies

These cookies are essential for the platform to function properly. They are used to maintain login status, security verification, and session management. These cookies cannot be disabled.

4.2 Functionality Cookies

These cookies are used to remember your language preferences, display settings, and other preferences. They can be disabled from your browser settings, though doing so may reduce the quality of some services.

4.3 Analytics Cookies

Analytics cookies are used to understand how users are using the platform. This information is fully anonymous and is used solely for service improvement.

ctg99 applies industry-standard technical and procedural security measures to protect your information:

• SSL/TLS encryption: All data transmitted between your browser and our servers is transferred in encrypted form.
• Data encryption: Sensitive information collected is stored in encrypted form.
• Access control: Only authorized staff can access the information they need.
• Regular security reviews: Our systems undergo regular security testing.
• Two-factor authentication: Two-factor authentication is available for additional account security.
• Secure payment gateway: bKash, Nagad, Rocket, and bank transfer — all payments are processed through secure channels.

However, it is not possible to guarantee 100% internet security. We advise you to use a strong password, never share your password with anyone, and notify us immediately if you notice any unusual activity on your account.

ctg99 retains your information only for as long as necessary:

• Active account data: Retained for as long as the account remains active.
• Transaction records: Retained for the period required by legal obligations.
• Data after account closure: Even after an account is closed, certain information may be retained for a specified period for legal obligations, dispute resolution, or fraud prevention purposes.
• Analytics data: Anonymous analytics data may be retained for an extended period, but it cannot be used to identify any individual.

After the specified period, information is securely deleted or anonymized.

As a ctg99 user, you have the following rights:

• Right to access: You can request to know what information we hold about you.
• Right to correction: If any of your information is incorrect or incomplete, you can request a correction.
• Right to deletion: In certain circumstances, you can request that your information be deleted. However, some information may need to be retained due to legal obligations.
• Right to restrict processing: You can request that the use of your information be limited for specific purposes.
• Right to data portability: You can request to receive your information in a structured, readable format.
• Right to object: You can object to the use of your information for marketing or profiling purposes.

ctg99 provides services only to users aged 21 or above. We do not knowingly collect any personal information from minors.

Age is verified at the time of account creation. If we become aware that a minor has created an account on our platform, that account and all associated information will be deleted immediately.

If a parent or guardian suspects their child is using our platform, please contact us immediately at [email protected].

ctg99 may update this privacy policy from time to time. If significant changes are made to the policy, we will notify you in the following ways:

• Publishing a notice on the website
• Sending a message to your registered email address
• Displaying a notification after logging in to the platform

If you continue using the platform after any changes, it will be assumed that you have agreed to the updated policy. We therefore encourage you to check this page regularly.

The ctg99 platform may include content from various game providers such as Pragmatic Play, PG Soft, JILI, Spribe, Evolution Gaming, Ezugi, Microgaming, NetEnt, and others. These providers have their own privacy policies.

During payment processing, a connection may be made with bKash, Nagad, Rocket, or banking systems. These services have their own terms and privacy policies that are outside our control.

ctg99 is not responsible for how your information is used on third-party platforms. We therefore recommend reading the policies of the relevant payment providers as well.

Responsible gaming is an important priority at ctg99. By analyzing your gaming activity data, we try to identify unusual or risky playing patterns.

If our analysis indicates that a user may be at risk of problematic gaming, we may reach out with support or offer the option to set voluntary limits. This data processing is done for your protection.

To learn more about responsible gaming, visit the Responsible Gaming page.

For any questions, requests, or complaints regarding this privacy policy, please contact us:

• Email: [email protected]
• Live chat: Use the live chat feature on the platform
• Language: Support is available in both Bengali and English
• Hours: 24 hours a day, 7 days a week

We take your privacy-related requests seriously and aim to respond promptly. ctg99's goal is to build a long-term relationship of trust with you — and the foundation of that trust is our respect and responsibility toward your information.