All ctg99 FAQs

Yes, ctg99's live casino is fully mobile-friendly. On any Android or iOS smartphone or tablet, just open your browser and play baccarat, roulette, or Teen Patti directly with a live dealer. No separate app download needed — a good internet connection is all it takes. The screen automatically adjusts to fit your mobile display.

In baccarat, you bet on one of three outcomes: "Player", "Banker", or "Tie". Both sides are dealt two cards each, and whoever has a total closest to 9 wins. Tens and face cards are worth zero. If a third card needs to be drawn according to the rules, the dealer does it — you don't need to make that decision.

No, they are different. Teen Patti is a three-card point-based game where the player with the best combination wins — somewhat similar to rummy or poker. Andar Bahar is simpler: a joker card is selected and you bet on whether the next card of that rank will land on the "Andar" or "Bahar" pile. Both games are popular across South Asia and are available in live dealer format at ctg99.

For roulette beginners, "red or black" and "odd or even" bets are the easiest since they are nearly 50-50 chances. You can also bet on a specific number — the payout is higher but the chance is lower. The dealer spins the ball, and wherever it stops is the result. European roulette has only a single zero, which makes it more suitable for new players.

Bet limits vary across different live tables at ctg99. Tables with lower limits are available for players with smaller budgets, and tables with higher limits are available separately for high rollers. Once you open a specific table, its limits are displayed on screen, so you can check them before placing a bet and choose the right table for your budget.

At ctg99, withdrawals are generally processed within 1 hour. Funds sent to accounts linked via bKash, Nagad, or Rocket are delivered quickly. Bank transfers may depend somewhat on the bank's own processing time. For any delay, contact the support team via live chat.

The minimum withdrawal amount at ctg99 is ৳800. This limit applies regardless of the method — bKash, Nagad, Rocket, or bank transfer. Before withdrawing, make sure your account balance meets at least this amount. If wagering requirements have not been met, withdrawal from your bonus balance will not be permitted.

Yes, ctg99's withdrawal service is active 24 hours a day, 7 days a week. Whether it is night or a public holiday, you can submit a withdrawal request at any time. Processing is usually completed within 1 hour. If any issue arises, 24/7 live chat support is always available.

To withdraw winnings from a welcome bonus, you must meet the wagering requirement. The requirement is to wager the bonus amount 15 times — calculated on the bonus amount only, not including the deposit. For example: if you receive a ৳1,000 bonus, you can withdraw the winnings from that bonus after placing a total of ৳15,000 in wagers. You can track your progress toward the requirement in your account.

If a match is cancelled or has no result due to rain or any other reason, the bet amount is generally refunded — meaning your stake is returned to your account. However, some specific markets may have different rules. It is advisable to read the terms and conditions of that market before placing a bet. For any questions, ask the support team via live chat.

Match Winner is the most popular — betting on which team will win. Alongside that, Top Batsman, Top Bowler, Total Runs (Over/Under), highest number of sixes in an innings, and Powerplay Score are equally popular. In live betting, odds change ball by ball, which is especially appealing to experienced bettors.

Decimal odds are straightforward: multiply your stake by the odds to get your total return. For example, if the odds are 2.50 and you bet ৳100 — if you win, your total return is ৳250 (which includes your original ৳100). The higher the odds, the more uncertain the outcome is considered to be. Odds cannot go below 1.00.

At ctg99, you can bet on BPL (Bangladesh Premier League) as well as matches from various international tournaments including the ICC T20 World Cup and IPL. Bangladesh national team matches (for example: Bangladesh vs India) are particularly popular. The list of available matches is always kept up to date in the cricket section.

Never share your OTP or mobile banking PIN with anyone — the ctg99 support team never asks for this information. If someone calls or messages you claiming to be from ctg99 and asks for your PIN or OTP, it is a complete scam. In such a situation, end the contact immediately and report it to our official live chat right away.

Always check the browser address bar for "ctg99.lat" and confirm that the lock icon (HTTPS) is present. Scammers often create fake sites with names similar to "ctg99" — by changing letters or adding numbers. Bookmark the correct address so you can always access it directly. Do not log in from any unfamiliar link.

A good password should have at least 8-12 characters — combine uppercase letters (A-Z), lowercase letters (a-z), numbers (0-9), and special characters (#, @, !, etc.). Do not use your own name, date of birth, or "123456". Do not use your ctg99 password on any other site, and change it regularly.

Yes, ctg99 uses SSL encryption technology that protects your personal information and transaction details from third parties. Financial information is stored on secure servers. Under our privacy policy, your information is not shared with anyone without permission. Read the privacy policy page for full details.

Each week, a fixed percentage of your net loss (the amount remaining after subtracting your total winnings from your total wagered amount) is added to your account as cashback. This depends on your VIP level. Cashback is generally added automatically at the end of the week — no separate claim is needed.

ctg99 has three VIP levels. The Bronze level offers up to 0.5% cashback per week. At the Silver level this increases to up to 1.0%. At the Gold level you receive up to 1.5% weekly cashback. Higher levels also come with special offers, priority support, and exclusive benefits.

Regular playing and betting activity automatically moves you to a higher level — no separate application is needed. The more consistent and frequent your betting activity in your account, the greater the chance of a faster level change. Your VIP level progress can be viewed on your account dashboard.

Yes, beyond cashback, VIP members receive a number of additional benefits. Higher-level members may get early access to new games and offers, receive priority from the support team, and also receive exclusive rewards on special occasions. You can view the full list of VIP benefits by logging into your account.